Scottish Power is to pay customers £1.5 million in refunds and compensation after it charged them above the price cap during the height of the energy crisis. The energy firm charged 1,699 direct debit customers a higher rate between 2015 and 2023 – across 11 price cap periods – which should only have applied to those who pay by standard credit, or on receiving a bill. The average amount Scottish Power overcharged during this period was £149 per customer. We have taken enforcement action against @ScottishPower Energy Retail Ltd, following the supplier’s incorrect charging of a higher rate for direct debit customers. For more on this enforcement action and customer compensation, follow the link below ⬇️https://t.co/pCJ9NwbwkG pic.twitter.com/LZPaqAf6tS — Ofgem (@ofgem) April 16, 2024 Ofgem said Scottish Power is paying a total of £250,000 in direct refunds to affected customers as well as another £250,000 in goodwill payments, equating to an average of £294 per customer. All payments will be made automatically, and customers do not need to do anything. Ofgem said Scottish Power reported itself to the regulator last summer, when it discovered that operational errors had led to the mistake. Scottish Power has also agreed to pay £1 million...