South West Water owner reveals £3.5m parasite compensation bill

The owner of South West Water (SWW) has revealed it is paying out about £3.5 million in compensation to customers affected by the parasite outbreak in Devon amid calls for the company to offer more for affected households and businesses. Pennon boss Susan Davy insisted the group is “100% focused on returning a safe water supply” to people in and around Brixham, adding that normal service has now been restored for 85% of customers. SWW increased compensation to £215 for customers in recent days as many were still subject to boil water advice after the contamination of supply by cryptosporidium – a waterborne disease which can cause unpleasant symptoms such as diarrhoea and vomiting. ❗️ For our customers still affected by the boil notice in Hillhead, upper parts of Brixham and Kingswear, we would like to invite you to a drop-in session at Scala Hall, Brixham, TQ5 8TA. We will be there on Tuesday 21st May from midday – 7pm and for the remainder of the week.… pic.twitter.com/xQuy99NMR5 — South West Water (@SouthWestWater) May 21, 2024 Conservative MP Anthony Mangnall, whose Totnes constituency covers Brixham, has said customers should get a level of compensation they “deserve” following the outbreak. According...

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